After a lengthy search for a hall runner involving multiple sites and many rug choices I settled on one from Incredible Rugs only to discover that the rug was out of stock but could be pre-ordered. My quandry was to risk a wait (and possible disappointment) or order the rug in a different color which, though lovely in its own way, was definitely a second choice. I called (as suggested on the order site) the help line to get an approximate delivery date but didn't feel very optimistic about someone answering on Labor day Monday. If I waited past the weekend I would lose the sale price so I was especially happy when my call was answered by a very friendly and helpful man who seemed almost as happy as I was when he found out that the rug in question had arrived the previous day and could be shipped within days. Super selection and even better customer service!