We ordered our inserts during the Covid pandemic, so it took a few months to actually get the inserts produced due to labor and supply shortages. We ordered 32 inserts - some with white frames. some with brown frames, and seven with the Limited Edition Color frame. The inserts arrived in a single freight shipment, and the container was packaged securely. All the inserts fit perfectly. However, the seven Limited Edition Color inserts arrived in the standard brown frame. After contacting Indow about this issue, they quickly created a claims case to replace the incorrect inserts with the requested framing/tube color. These replacements aren't expected to be produced for 8 to 10 weeks, again due to the pandemic.