Customer service is terrible. I had a virtual consultation. I thought I understood the question about frame depth but I did not. After receiving the laser kit I realized the window depth wasn’t substantial for the insert unless I removed the Roman shade; nor could I move the shade to accommodate the fit without it looking odd. I returned the kit to Indow and then was told for my stupidity I was would be charged $50 for shipping. When I asked about this charge being removed I was told no. Really awful customer service. If you are going to use virtual consults then you have to anticipate some errors. I guess anything to make a few bucks at the expense of the customer. Be really careful before ordering the kit.