Terrible customer service: after I committed to spending $1500 on these products I was told they'd take 10 weeks to fabricate, which was confusing b/c I could order entirely new windows faster than that, but I just assumed they were backed up. In fact, they were not backed up at all, they were not producing any products. They were moving factories and did not disclose this during my order. The products I ordered ended up taking 24 weeks to come (half a year!). The installer was rude and sloppy. When I asked him to redo his crappy install job he gave me attitude then had the balls to hassle me for payment almost immediately. If it takes your company half a year to get me the products I ordered I will pay you when I damn well please, not immediately. The product once installed is good, but I would never recommend this company or product to anyone b/c of their terrible customer service.