Potential customers should be careful: Indow customer service is careless and unprofessional. The timeline my fiance was quoted for four window inserts was 1 week for the brackets and laser measure to arrive from Portland and around 3 weeks for production and shipping. Customer service forgot to ship out the laser and brackets for a week until we called to ask for tracking. We submitted our measurements the day after these arrived. It's now been more than half a month and we still haven't received the quote and production still hasn't started - this is with us being very responsive to communications from Indow. Our new place is on a very busy street and the more this is delayed, the less value we get from the inserts since this a rental. We're now not optimistic at all that the original timeline will be met given the lackluster customer service. We've been as proactive as we could with the whole process and are at our wits' end being told that it would "just take another day" for the package to ship, for the quote to be finalized, etc. Buyer beware!!