This company is very unlike most any other company you will deal with in today's world. From the very first contact right down to the installation and preservation instructions they are friendly, competent and follow through on what they say they will do. The measuring kit and instructions are exact and very clear. The product is high quality and comes package better than most anything I have had delivered. I was the Purchasing Manager for the City of Bellingham a city of approximately 100,000 and dealt with hundreds of companies over my carrier and this type of performance happens once in a thousand.