This is because the purpose of me ordering was to be delivered to my door as such a big item and don't drive. However was delivered to the wrong address and took a few attempts to achieve. Finally had to carry a 3ft vivarium flat packed about half a mile down the road. Only 5 ft myself so struggled with it resulting in a bruised arm. Of course wasn't the shops fault but it felt.like they couldn't care less as long I got the item. When putting it together which was fairly straight forward the top plastic runner was snapped in the box. I did let them know but nothing was done and the glass goes in despite this so wasn't such a massive deal but a reply back would have been nice.