This is a very troubling and disturbing experience with my recent order. My delivery was delayed twice, taking over four days to arrive. To my surprise, out of the three packs of frozen food I ordered, only one was included in the parcel. Even more disappointing, the one pack that did arrive—a pack of frozen mice—was completely defrosted, with blood leaking everywhere. I cannot express how dissatisfied I am with my first experience ordering from Internet Reptile. Not only were items missing from my order, but the item I did receive was damaged and unusable. Considering I paid £10 for what was supposed to be a reliable frozen delivery service, I expect this to be better than disappointing. The only suggestion I have is to record unpacking video because there could be be issue.