On collection strange van picked up without delivery note. I did not know who they were... chasing the head office they confirmed pallet is with them. Trough out tracking was not visible/ available ....every time I wanted to check on the pallet, I had to call head office and trust what I am told. I was given 3 days slot for the delivery at start. Driver turned up without any notification and refused to wait few minutes for someone to come. Who can in but expect client to wait for 3 consecutive days at home??? Now Interparcel charging for redelivery despite there was no way we could know when to be at the property. Whilst disputing the charge interparcel increasing the amount and sending scary letters about solicitors. Appalling service stressful experience!!!