beware of this company! It's now 8 days and my suitcase is still in London waiting to b shipped to Costa Rica where I'm stuck due to Covid. It's been an endless back and forth of various documents that are NOT at all explained on their website, hopeless communication with their customer service who are just playing back standard non-committal responses. I've now been told it's going to be another 72 hours before I even know it the bag has been shipped. Then, only God knows how long it will take before I get my bag delivered. Interparcel for sure is clueless. Unacceptable! Can I have my money back please?