I’ve been a customer of Interparcel ever since I became an artist years ago and have always been very happy with the service up till now when something recently went wrong and I needed to ask for customer support. Have been asking customer services to help me obtain a refund since end of last week for a parcel which never made it to Florida. I paid £64 to ship it there. It spent a week missing in a depot, nobody knew where it was - customer services kept telling me it was in customs. It eventually turned out that the trackable label had come off, it was returned to me by UPS with the other label and customs documents intact. UPS had printed out a label with my address on and returned the parcel to me rather than printing out he customer’s address and sending the parcel to him as they should have done. The customer still wants his parcel. I can’t get a response, he’s been waiting for his item since 2 March. This is where I’m at, let down and going nowhere. Very frustrating as I’ve recommended Interparcel to everybody I know but am now in a position where I need to find a new courier service myself. I still need to send my parcel to Florida urgently but no longer trust Interparcel, my normal provider to get it there. So disappointed.