I would have given you 5 stars and 10 except for your performance here in Hong Kong. But my rating would have been much worse if it hadn't been for Stacey McKay your very helpful customer services advisor in Crawley. My parcel was collected in UK and delivered to Hong Kong with the utmost efficiency. But it appears that your agent here does not share that approach. The parcel was lying here somewhere with no notification to me of its arrival nor that it would not be delivered to my home address. When I finally contacted Stacey she was most pleasant and very efficient in getting me the agent's contact details and then the tracking reference. With this information I was able to retrieve my parcel today, but the HK Post Office did say that it wooed have shortly been returned to sender. Please get your HK agent to advise recipients of this problem. Alls well now Best regards George Dunn