I'm still waiting for a parcel that was supposed to be delivered as part of a 3 day economy delivery. It's now been 10 days since the parcel was first scanned and collected from the collection address. There is no incentive for them to actually do their job and get your parcel to you on time. Interparcel is only a broker so you're basically dealing with a middle man who doesn't actually care if your parcel arrives on time or not. The service providers that they use are awful and don't respond to enquiries about late parcels. Interparcel will tell you that they've 'escalated' your concern but that's just call-centre jargon to make you feel like they're actually doing something pro-active, but in reality, they've just sent another email that will be ignored. Avoid this company! Once they have your money, you have no recourse or options if your parcel is late.