My package got declined at the border at Gatwick and I called up your sub contractor DPD and they said it is due to an admin fault from Interparcel as they are missing come code's for items but we need to speak to you for a refund. After making contact the story changed to what was in the box not what was told to us by the source itself and we still had to pay for domestic fees for the package. Not sure how can the reasons for declining be so different. I did ask your colleague what about the packages being opened but she did not do anything about it. Not sure why I took out your extra insurance if I'm not allowed to claim for lost items.