I left this review on Trust Pilot last week - you inboxed me and asked for a review - Incidentally, up to today's date, I still have no idea where my package is. Dead to me - one star is still too much Hello I have been on the phone with your employees for this entire week, trying to get a package collected. This package was booked and paid for on Thursday last - June 3. The collection date was set for Monday. Package was prepared and left at the reception area since Friday 4th. Every single day that has passed I have contacted your customer service line because I have had several delayed collections from you before......only to be told repeatedly that the package was set for collection that day. On one day I was even told that the driver came and the package was not ready....a damnable lie since it has been sat at the reception area for near a week and is quite visible to anyone who enters the building. I have a customer waiting for this item who has been in contact with me every day asking me what the delay is and I simply have run out of words. I am now faced with affording the customer a discount and possibly giving him the item free of charge in order that my reputation is not negatively impacted.....something, I take it your company cares little about - your reputation that is. Sadly, apologies will not do - your colleagues have done nothing but apologise. I will attempt to get my package to the customer another way. I think a refund is in order and please, do not insult me by sending me any more marketing emails. Your company has now become as dead to me as Hermes. RIP.