I used this service in expectation of at least getting a parcel collected and god willing delivered. Well sadly we failed at the first hurdle, despite the optimism of an email saying it would be collected between 9 - 5:30. Having waited for most of the day to no avail, I decided to call UPS the carrier collecting. They could see the consignment but had no instruction to collect, so via live I spoke with Kate from Interparcel, who told me UPS had attempted. Which having been at the collection point all day and no UPS van in sight, means somebody is being liberal with the truth. My deeper annoyance that you were instructed in good faith to carry out the terms of the contract, I also don't recall you stating that you might collect my parcel, the email said it would. I paid in good faith for a 24 hour service, which I didn't get and my customers parcel will now arrive late, not through any fault of my own. I paid in good faith and when I challenged what I had actually paid for which was a 24 hour service, not a 48, the mention of the refund word obviously sent a shudder down the spine. Not a problem because I can simply vote with our cheque book or with our volume go directly to a carrier, as this experience has been pretty negative and left a bad taste.