Upon first impressions I was very happy with my choice to send my parcel via InterParcel as they had a clear & concise website & offered multiple worldwide options. I received 3 e-mails stating what I would need to do prior to collection; apply the shipping label, one copy of the customs invoice & print an additional 3 to hand to the UPS delivery driver. At no point was I informed the receiver would need to obtain a notarised power of attorney for delivery of the item. The next day I had online updates but two days later this stopped, after a day or so I contacted InterParcel who were neither use nor ornament saying they had no further updates from UPS. From here on in, I dealt mainly with UPS via Twitter & e-mail. Today 24/09/15, 17 days after originally posting my item I've received an e-mail from InterParcel stating I would be required to pay $250 to have my item returned within the next 4 days or my item will be seized by customs & not returned. I've also been informed that they will not extend the length of time able to pay this fee. I paid the additional extra to have my item insured, I don't see why I should be penalised for your failure as a company to a) adhere to the contractual agreement b) keep customers informed of tracking progress c) provide the correct requirements at the time of purchasing your services. This is absolutely disgraceful & I will be taking it further.