I had a slight problem of my parcel not being collected even though i was in all day from 7am. I did not leave the house, or the front end of it, as i care for my mum and would have seen the van pull up outside of the window, i would have heard our very loud doorbell, but the parcel was not collected. I spoke to a very capable and cheerful chat host named Kate and she was amazing, she sorted out my problem immediately and said she would raise a complaint with UPS ( the carrier) and re-arranged the pick up for tomorrow, i am so pleased it was re-arranged as i know interparcel to be a very good and reasonably priced carrier. So thank you once again for your help in this matter, which i found to be dealt with very fast, very efficiently and such a polite chat host assisting me, thank you so much Kate you are a star :)