If I could leave a 0* review - I would! Inept "Management" in the form of Chloe Prebble and a Director, Jim Bird, who seemingly doesn't even have the basic capability to respond to escalated complaints. If this doesn't serve as a red flag - read on..... Interparcel have presided over a disastrous experience that has been ongoing since March. Over the last 6 months there have been too many failings to list within this review, but safe to say - you should AVOID this shambolic business at all costs. They are re-selling services that they don't fully understand and as a result miss-sold me a delivery service that was doomed to fail the moment the items were collected by TNT (now part of Fed-Ex). They have Service Level Agreements in place with their carriers which mean that customers can only deal directly with Interparcel. When you require their assistance it is frankly non-existent with call centre operatives that a) dont care and b) have no capability to deal with the issue. This results in copied and pasted replies from the carrier being sent to you - with no commentary from Interparcel added for context. As the customer you are flying blind and when you question their service you encounter cocky and rude colleagues, one such individual being a 'team leader' in the form of Abbie Ancell who laughed at me during one phone call. It is very obvious that serious re-training and re-structuring is in order across the business. The final straw came when Interparcel knowingly did not challenge an incorrect invoice sent to them by TNT. This occurred due to well documented TNT errors and instead of using their knowledge of the case to query the charges - they simply provided my details to TNT as the billable party (without telling me). This then directly lead to me being chased for money I didn't owe by TNT over a period of 2 months, during which Interparcel offered ZERO assistance in resolving the matter - despite their own SLA agreement making it nigh on impossible for me to discuss the issue with TNT directly. It was only finally sorted after I wrote to the UK Customer Service Director for FedEx - who stepped in to resolve the matter. When presented with these facts, Interparcel have displayed a disgraceful "we don't care attitude". There is very clearly a deep rooted culture issue within the businesses, which is hardly surprising when you have the misfortune to encounter their "management" (I use the term very loosely). In summary - a horrific business to be avoided at all costs!