Dear Interparcel, Just to let you know i spoke to James Giffen today who dealt with my enquirey today. I placed an order and mixed up the delivery and send from addresses. I just wanted to let you know that i found him to be professional, friendly and very efficient in sorting out my problem. I believe he is an asset to your company and i hope you will provide him with an immediate pay rise and promote him too. But please keep him on the helpdesk/frontline as we the customers need people like him. As an interparcel customer for many years, thank you once again for your continued service and support. Shofiqur Rahman Birmingham TCL U.K