I've been an Interparcel customer for many years and have sent hundreds of parcels all over the world, their customer service used to be second to none and any issues were dealt with without any fuss or arguing. However, over the last 18 months there has been a rapid decline in the service. Firstly I had something get damaged in transit, fortunately I had paid for adequate cover so everything will be fine, or so I thought. In spite of providing all the proof they asked for several times it was like trying to get blood out of a stone, even after they had agreed to my claim I had to email several times to chase my payment. Three months ago I sent a parcel to Germany via ParcelForce Euro priority, it was returned to me saying that nobody was at home to sign for it then to add insult to injury Interparcel sent me a bill for £14 to cover the return postage, refusing to listen to my explanation that it had been sent to a third party parcel reception company whose business it is to receive parcels so they're hardly going to turn one away! I eventually got fed up trying to reason with them and paid the invoice and sent the parcel again, this time to my clients address in Switzerland at a cost of £21, imagine my surpirse when 4 days later I found it in my porch devoid of any trace of address labels or customs invoices etc! A mystery which ParcelForce don't care about in the slightest. Last week, a customer wanted something in a hurry and paid £26.70 to have a very small package delivered to Israel via FedEx Priority, he should have received it last Friday so it seemed strange that the tracking showed it to be in Kiev! Further investigation revealed FedEx, by their own admission, had made a mistake at Customs and sent it to Kiev thus negating the extra price paid by my customer. I asked for compensation which they instantly refused saying "our services aren't guaranteed!", my argument that had it been due to unforeseen circumstances I would be agreeing with them but as it was entirely due to FedEx's incompetence their statement didn't really hold water. But more than any financial losses what really grieves me is the CS representative attitude towards customers. I fear it could bring the downfall of a once outstanding company.