When I booked the parcel for delivery it stated 4-7 days for delivery. On collection of the parcel it took several days to get to parcel the south of England for sending across to Canada. It sat in the warehouse for several more days and then tracking information updated to say it was with Canada post. 2 days after this update it was removed from the tracking information and the parcel was back in England. No updates could be given to say where my parcel was exactly. Eventually it arrived at customs and cleared it. I then got told the parcel hadn’t cleared customs and it was being held with the pallet of parcels. This too more days. In all the parcel took around 3 weeks and not the 4-7 days. This meant birthday presents and cards where late and never arrived for my nephews birthday. Severely disappointed with the service.