I shipped 3 acrylic point of sale systems with inter parcel as I've used them for years now without a problem. Yet after this experience I won't be using them again. I will stick with the post office! This item was shipped and the additional cover was paid (£20) to cover me up to £1000. The item arrived damaged due the driver throwing parcels around his van all of which was not only witnessed by members of staff but also caught on cctv. As a result of this my item arrived damaged to my customer. I have supplied all of the information requested I.e images of box, wrapping invoices etc etc. Leanna initially told me this claim would be resolved as quickly as possible after hearing how the driver had handled not only mine but other customers parcels and that this had been reported to the courier. I then receive a reply from leanna stating that the screen is glass and they don't cover for glass therefore I'm unable to claim which is a fair point as they don't cover for glass. Yet the damage has been caused to the acrylic which isn't glass and as acrylic isn't on there list of prohibited items then I can claim. Leanna then states it's no longer being classed as glass now (how convenient) yet it's now classed as a monitor which is also a prohibited item. A touch screen "acrylic" point of sales system isn't classed as a "glass" monitor as these are two completely different things that's serve two different purposes? so each time I reply with an answer they just categorise it as something else so they can work there way out of paying up. As explained to leanna all of this information, images, cctv, emails etc will also be forwarded onto there MD, YouTube (cctv) and watchdog as this is completely unacceptable to treat customers in this manor. They take people's money (additional insurance fees) then throw items around the van to break them and then refuse to pay out when caught red handed. I can't believe that faced with such compelling evidence I'm still being refused to make a claim. I would avoid this company as when you look at there prohibited items honestly without sounding dramatic every item in the world other than air is on that list! I am now out of pocket having to refund a customer and having a damaged pos system retured to me for the bin.