I was informed that the parcel would be collected on a Monday they came on the Thursday AND when I complained they had the cheek to tell me that they had tried to collect a couple of times but had no response...... not only utter rubbish BUT a lie. I had been sitting in my drive next to my wide-open door with the large parcel propped against it for four days. I can accept mistakes but lying is another thing. When a driver did eventually turn up I confronted him and was informed that he hears this sort of thing all the time, some drivers just say they tried but in fact don't. I hope you can understand my annoyance.