I work for a small IT company whereby we have used Interparcel for many parcels over the years and have only had trouble recently. Going off past experience we have had no reason to doubt the services as being anything but exceptional. However, via Hermes/Evri through the Interparcel website, we have had 4 items go missing or 'lost' They are expensive hardware and through the whole experience, we haven't received anything in terms of compensation or even cover which we paid for on 2 occasions to ensure we got something back. Every time I have asked the progress of each case, I get a standard 'wait 72 hours' which has lapsed about 3 times! I find it no coincidence that the handler being Hermes/Evri each time something has gone missing. I have logged a complaint with Interparcel and logged it as a crime to the police as one of the packages was opened deliberately, taken the item out of a case and posted the empty case to us. VERY suspicious but Interparcel don't seem to care which makes us wonder, are they investigating properly for this potential multiple theft? AGAIN, I cannot know any of this progress due to security reasons. As I have mentioned, our experience over the years has always been positive, until this point. We realise companies are still catching up from Covid and appreciate the fact. However, a job shouldn't be allocated if it cannot be performed fully and to the letter. This review will be going up as a warning to Hermes/Evri bookings through Interparcel. All other couriers we have had little or no issues with. Interparcel have lost a customer of the past 5 years. So very sorry it has come to this review being left but the frustration of this matter is now through the roof, with no real compensation or apology, until I have asked! My work and a small business is now out of pocket of a decent amount of money. After we have struggled through the past couple years, we certainly didn't need this!