I have a small business that uses Interparcel on a semi regular basis..... and have always found them to be competitive and a very professional operation. I have never had reason to contact them before today, as everything sent via them was always delivered on time, but I had a query on a delivery, flagged by the recipient. I called the helpline number, spoke to a very helpful and professional lady , Nicole Rowland who resolved my query politely and promptly. In an age where it is almost impossible to speak to a 'real' person this experience has been a welcoming and refreshing change. Thank you