I arranged for my package to be collected on Saturday 13th February - I was given a window of 8am - 9pm so I waited in my house all day long for the package to be picked-up. 9pm comes and goes, and no one had arrived. I had not received a phone call, text or email from Interparcel or from Hermes informing me that the collection would not be taking place. As you may imagine, I was furious at the waste of a whole day. I contacted Interparcel to rearrange collection and to ask for my money to be refunded, however they were not willing to refund my money, despite the 'no show'. Terrible customer service from them, what's the point in providing all your contact information if they don't contact you when there's a problem? Will not be using again.