We booked a parcel for next day collection through Inter Parcel, 9 days later it still hasn't been collected. Every time we have contacted Inter Parcel for answers we've been directed to three clueless 'Customer Service Advisors', who evidently have the wrong job title as we have not experienced any customer service. One of the said 'Customer Service Advisors' also had that audacity to send an email asking if we could write this review and to name her so that her manager could see it... I'm more than happy to oblige and included the others too... Stacey McKay, Mary Evans, Annelese McBride. Absolutely shocking, we have now cancelled the order and are awaiting a refund, we will definitely never use this company again.