I sold my mobile phone for £89 over ebay, and have always used interparcel to find the "best" deal. This time the courier was "Hermes" (wish I had looked up their reviews before). Days later the buyer contacted me and I checked the tracking number. 12.30 after the courier had picked it up it stood at "Hub Trailer Via Sorter" and hadn't moved for days. So I contacted interparcel and this nightmare began. First I need to wait the 7 days for it to be confirmed "lost" (not stolen, couriers don't do stolen), then I need to make a claim by sending in the receipts of the phone and the order receipt from interparcel, then my claim would be reviewed and it may take up to 28 days top refund. What??? What did I do wrong? Why would I have to go through all this? So I waited until the 26th, then replied to the email only to receive a reply I would have to wait 7 days? I then replied I already had. I contacted interparcel to demand receipts from the courier how they come to the conclusion that it was lost and not stolen. Today (Monday) they replied this would not be possible blablabla. I made it clear I believe it has been stolen and as it is still my phone I want receipts. In a separate email I attached all the documents required for the claim, but also claimed compensation for all the hassle this has caused me. I've not heard back yet. I just sent a parcel and paid extra insurance, that's all!