Sabrina, was uber helpful in resolving an misplaced delivery. Now you may think that misplacing a delivery would be a mark against Interparcel, however her diligence in locating the package and then getting it re-delivered was above and beyond, and gives me huge confidence in the system. Obviously, things can go wrong; this is not a perfect world, and no matter how fool proof the sytems and processes you put in, you soon find that nature just throws a better fool into the mix. It's all in the recovery. "It's not how many times you get knocked down that count, it's how many times you get back up. " as General Custer once said, and then of course, at eh Battle of the Little Big Horn, he didn't get back up.