Given one star as there is no zero, this is by far the worst and most incompetent service I have ever received. After paying almost £100, my parcel from the 14th of December that was meant to be delivered to the recipient in the 19th still has not been delivered. The FedEx service has been asking the recipient to provide taxes by credit card, which the recipient does not have and instead advised her to commit fraud telling her to use my details. I have spent hours on the phone in the last 3 weeks only to be told by Interparcel that I should just wait even after expressing the importance of the parcel! they have done nothing to help. Fedex is asking the recipient to travel a 109 miles to collect a parcel I paid to be delivered to their door where the taxes should have been paid. The stress this has cause is not worth it, this is an expensive shipping service that should deliver better quality service. I doubt there is even any point raising a complaint as you won't get anywhere. You will only repeat yourself everytime you call to no avail! Sincerely MISS SICK AND TIRED OF HORRIBLE SERVICE