I needed to get a package picked up that a customer hadn't given to the diver, I had paid and arranged the courier. So I rang Interparcel, here we go...press button 1 for......pressed the correct button waiting for the next menu.... and a friendly voice answered the phone. Hello Interparcel Kate speaking how my I help you? I explained to her my problem , she quickly explained the options and we rebooked the package and then she sent the bill :( via paypal, but it was just the difference between the services, just a few £'s. and a two minuet call :) I use the interparcel site often , they don't let me down , rarely on of the drivers may miss the pickup, but that can happen with any courier, if there is a problem then ring those nice people at interparcel and they will do there best to help. That's what I have found the help line isn't open 24/7, and I have found that some of the couriers can come later that the 5-6pm cut off, so don't worry they do there best to get your packages to you. That's a few thoughts from me I don't generally write reviews, as they wouldn't like what I wrote, so make your own mind up, cheap courier and a friendly help line.... or hours of "you business is important to us we are trying to connect you" If they are busy then they will give you a wait time.