I find the interparcel.com site very easy to use with a step by step ordering process. We don't use the texting service on offer but today we did get an email from Charlie Stocker, Customer Services Advisor letting me know when our parcel had been collected which I found to be particularly useful. I would like to add that the gentleman that collects from us regularly (from UPS) is always very polite and courteous with no waiting around. He is in and out and I think he should be thanked for his role. Overall, we are very pleased with the service we get from you. Thank you :)