Booked a parcel to be collected on 22/03/16. Waited all day for the collection and nothing happened. Couldn't phone on the day as the collection period expired after the phone line had shut down for the day. Phoned first thing the next day to ask why the parcel had not been picked up to be told that there was no explaination and that they would request the courier to pick the parcel up as soon as possible. I stated that I could not wait in and needed the parcel to be picked up within an hour of my call. They said they could only request the courier to pick up some time during the day which I said was unacceptable. They said they could not help any further so I cancelled the order and now await a refund which has now happened. I suggest you put a process in place to deal with this problem. How about a partial refund and/or a guaranteed pickup time to within an hour. It should not just be your customer's problem when your processes fail to meet your customers needs. Terrible service. Will never use this company again.