I sent a parcel to my dad in Holland on December 12 th 2022 for Christmas and his birthday well it never arrived and when calling them they was not helpful at all I gave address and track number and nothing also when it reached customs Holland I had to pay another fee for it to be delivered spoiled my dad Christmas and birthday as his presents and cards where inside my dad called his end I called this end even got the number of my local evri driver and still no parcel and interparcel told me on telephone I did not send it through them when I did I done it through their site so I am now out of pocket for the presents and also it cost me altogether around £29 which I tried to claim through Insurence but interparcel denied I had even sent the parcel and I was on the site for over 1hr holding as I was in a que then I did not get to speak to anyone just by live chat not good enough do not send your parcel through this company as quick to take money but when problems arise they do nothing and leave you seriously out of pocket