I've been using Interparcel for about 3 years. Our small business ships several parcels a week and I always book the courier through Interparcel. The website is so easy to use and once booked, all the paperwork gets sent to you immediately to print off and attach to your parcel. Time for me is saved by having the commercial invoice sent to me ready to go. Occasionally I get the odd query that I need to raise, for example recently I stuck the wrong label on the parcel and it ended up in Germany rather than Norway. I used the online chat on the Interparcel website, which is so quick. I spoke to Sam Kennard who was very professional. She later contact me by email to follow up on what we had been discussing. I was expecting to not be given my money back or even fined for sending the parcel to Germany rather than Norway, but she actually told me that they could give me a partial refund (Interparcel were charged for delivering a 4kg parcel instead of what the label said was 1kg so they couldn't give me it all). All this was sorted within 30 mins, she was very quick to respond, which I'm very grateful for, as the situation was stressful for me. I was relieved! I think the partial refund was very fair of Interparcel and was pleased that I could tell my boss some good news after my mess up! She potentially saved my job! ;) Just one other quick example of great service I received from Interparcel a year a go: "As there is no damage to the contents we cannot process a claim, however as a gesture of goodwill I can offer £40 refund off your original postage costs of this order." This sentence from Interparcel says it all. I would never have thought that using "the middle man" like Interparcel was a good idea, but I've never had a problem and they are far easier to communicate with then directly with couriers because they sort the problems out for you saving you time chasing people. I will continue to use them and I recommend everyone to use them. This has saved me lots of time and money and I am extremely grateful for this service. Many thanks Jess