Having never used Interparcel I had high expectations and was looking forward to finding a new company to use. Sadly, I wish I had stuck with what I know. I booked to have a parcel collected on Thursday and everything went through fine. I received a confirmation e-mail and the money left my account, so I assumed all was okay with the delivery. The next day I waited in for the parcel to be collected and approaching 5pm I began to wonder if anyone was going to arrive to collect it (the e-mail advised collection until 5pm). I contacted Interparcel live chat who advised that the parcel could be collected until 6pm. Unfortunately, the chat representative was rude, ignored my concerns and ended the chat without answering my question. I decided to try again and spoke with another live chat representative who told me that parcels could be collected until 7pm. So in the space of 5 minutes I had 3 different time frames and now had very little trust in what anyone said and doubted my parcel would be collected as promised. I got into touch with customer service via Twitter to again confirm the time frame for collection and was advised that it could be collected until 7pm and was told that it would definitely be collected and was all booked in, however, I had very little faith in this as it was now around 6:30pm. I was right to be sceptical, as come 7pm nobody had arrived to collect the parcel. At this point I spoke directly to the delivery company DX who advised that Interparcel had processed my order late and that the parcel was booked to be collected on Friday. I was extremely annoyed about this, having spent the whole day waiting for the parcel to be collected. I spoke with the Twitter rep for Interparcel again who tried to place the blame with DX saying they were lying and it wasn't processed late. They then proceeded to tell me that they would re-book it for the next day. There was no offer of a partial or full refund considering my time wasted and the parcel arriving a day later due to Interparcels late processing of my order. At this stage I requested that the delivery be cancelled and a full refund be given. I have no faith in a company who is happy to lie to me, pass the blame and not place any value on my time wasted due to their mistake. If you want a delivery company who will collect and delivery your parcel when agreed, will provide a good level of customer care and who will be honest when things go wrong - don't order with Interparcels. Sadly, this was my first and last time using Interparcels.