I use Interparcel quite often to send / collect from 3rd party goods bought on Ebay. They had never arrived lost or damaged and always arrived as planned. Last week however we hit a buffer. When a collection ( through 3rd party courier )was arranged from a distant location in Wales , the 3rd party courier failed to turn up. To my surprise when contacting Interparcel ,it took 30 seconds to get through to a human being and was met with friendly and very professional attitude. Louana , the lady who dealt with my case , did it very professionally and immediately. It took some unwinding to get to the cause of the delay in collection ( down to the problems at the last link of the chain ) and I was kept informed and up to date at all time , having received several emails. It is being collected today and the sender was contacted by the 3rd party courier to arrange a more specific time. If all staff at Interparcel are as helpful , friendly and effective , I will never use any other courier than Interparcel. Simply Brilliant ! not to mention that Interparcel are cheaper than dealing directly with largest international and U.K couriers. Thank you !