Sent two separate parcels to two separate destinations in China. Sent 16th August 2016................both parcels still not delivered nearly one month later. Several phone calls, emails, to customer services, same old customer service from companies who do not care about their long serving customer's. Excuse after excuse after excuse, either deliver the parcels or refund the monies you have taken for the service not provided. I run my own business, I would never treat my customer's in this appalling manner, then refuse to refund monies paid, quite disgusting. If the parcels are lost, grow up and own up and refund the monies paid for a service you have not contractually honoured. Have requested your claim form, as I do feel 4 weeks to deliver a parcel is outside the scope of reasonable, unless of course one of the Snails took a holiday, this has also been ignored. It is not often I have the need to write a bad review about another company, but on this occasion, it is duly justified Michael