I would advise everyone NOT TO USE Interparcel/myhermes. Things can go wrong, we all know that, but it's how a supplier reacts to this that is important. Interparcel will blame everyone but themselves. They fail to understand that a well handled complaint will keep a customer but as very badly handled ones will certainly loose customers. They seem to be only interested in whether any claim can or cannot be made against them. They have no answers to anything else. My parcel was lost and I still cannot find out who handled it. Everyone denies any responsibility.