I sent 2 identical items to customers from eBay. 2 different days so used different couriers supplied through interparcel. 1 of the parcels delivered via UPS was heavily damaged. The recipient raised a claim to UPS on the 2nd September as they was the ones that delivered his parcel and the labels state UPS. I was then contacted to supply a sales invoice on the 20th by interparcel. I supplied this the same day. I received email updates stating inspection taking place and once complete item will be sent back to me. I received a further email on the 24th stating it was going to be sent back as inspection complete and contact interparcel upon receipt of item to discuss the return. Received damaged item back on the 27th contacted Interparcel who advised that a claim hasn't even been started. I must provide photo evidence. So exactly what inspection has taken place???? What was the outcome as they must have reached one to send the item back.??????? apparently they need me to send additional photos. Then wait for a further decision and wait 4 weeks if successful for a cheque to be raised then wait a further week for the cheque to be raised. I spoke to 3 colleagues at interparcel 1 of which was apparently a manager which I don't actually beleive as her customer skills and level of service was appalling. I was basically told that the claim hadn't been started and that there was nothing they could do. I would have to wait 60+ days from start of this claim to receive anything back. Not once did the apparent manager apologie or agree that the service I had received was unacceptable. Not even that they will investigate to try ensure it doesn't happen in the future. So currently I have my PayPal account locked stopping me from selling any further items.