Placed an order for collection from my work place on the 4/11/2016. Parcel not collected, phoned arrnanged next day, not collected etc etc. Its now 9th and still not collected. I've now lost a seller (I've refunded the buyer the full amount and as a good will gesture letting him keep the goods if they ever go). So i'm £50 down plus shipping. I'm going to see if he gets the goods before Christmas. Never used such a poor company, guratntee collection, will be today false false promises. Never using again, I will book direct. Been filling these reviews in and all of a sudden they don't think they can find the buidling. COME ON, we have 30-40 deliveries/collections everyday. Want my advice go to ups, tnt direct use parcelforce regardeless of cost its saves in stress, phone calls, email, live chats. This company just not worth it. GO else wheer or exspect the same treament. POOR POOR POOR