I paid £194.70 for a consignment of 3 large boxes and £374.39 for a consignment of 5 large boxes to be delivered to two separate addresses in New Zealand for my 4 beautiful Grandchildren. I saved the money over the whole year, they are just kids and I wanted them to feel the excitement of receiving lots of presents all the way from England. The parcels were collected on November 29 and scanned again the following day at Heathrow..then nothing..no more updates at all, On Dec 14th I began emailing and calling interparcel many times, but no joy. Today I received an email from them saying that all 8 parcels are declared LOST, how can two separate orders to two separate addresses all be LOST. I am absolutely heartbroken and my Christmas is ruined.