We sent two shipments with you and you lost both of them.... unbelievable - cost us loss of reputation with the customers not to say the loss of goods with no recompense from you. Totally disappointed with nothing good to say about your service I am afraid. We will not be using you again. Also got the distinct impressions that Customer Services did not really care and loved this comment when I asked to be put in contact with a Director ... and I quote....."directors do not deal with customer escalations". I run my own business and I would certainly want to deal with an unhappy (very) customer to try and find out what went wrong.