Used for a couple of years - sent many parcels. Then out of the blue was told one of my parcels was oversize and they wanted and extra £70. This was about 2 weeks after the parcel was delivered and they could not provide any evidence to back up their claim. Similarly I didn't have a photo to back up my claim either, received harassing calls for weeks afterwards. Have not used since and simply cannot recommend based upon my experience. I have since spoken to other people with similar experience who threatened watchdog and the claim was all of a sudden dropped!!