Having been a former customer of interparcel.com for many years, I feel it is time for me to express my deep felt opinions of this incompetent and unreliable organisation. Slow communication, extremely unorganised and a high percentage rate of lost packages are the main points that let this company down. Their left hand does not know what their right hand is doing and the ‘jobsworth’ robotic staff are absolutely diabolical, nonchalant, unwilling to go that extra mile and completely unable to offer any kind of reasonable service. Adding to that volatile mix are courier companies such as Hermes, that are clearly run by imbecilic bone idle Neanderthals who care even less about your package. Hermes might deliver your package, if they can locate it in the first place that is! Hermes will not bother to attempt to deliver your package but instead enter information into their system that is blatantly incorrect, for example ‘Could not gain access’ (to a property that has no sign of any sort of gate). Dockets are not left for customers, packages are marked as delivered a whole 24 hours before they are actually delivered and when the recipient calls Hermes to arrange a redelivery, the package can no longer be located, resulting in unhappy recipients and this has a huge impact on my reputation as a business. If you buy a service from interparcel that requires a signature upon delivery (which costs more) but the delivery driver feels he cannot be bothered to get that signature, its ok, interparcel do not care and you are certainly not going to get a partial refund that’s for sure! I have not given a complete stranger (the delivery driver) clearance to freely decide if my package is or is not valuable and can decide whether or not to bother to get that signature THAT I HAVE PAID FOR. Any mention of the illegal act of selling a service that is not actually provided is always ignored and it is time that potential customers know the truth. Despite many complaints to interparcel, they discontinue communications and ignore any further emails. But they have not yet finished with handing out further pain just yet, we need to endure even further systematic failures by this company. Our cherished and expensive parcel is lost and now the insurance robots need to process your insurance claim which will be a slow process, delayed for several days and at that very moment that interparcel are about to issue a slow vintage edition cheque, your package is located and your claim is cancelled. How many days have passed since I sent my package? Only 38 long drawn out days of being kept in the darkness of interparcel. Did my package finally find its way home to me when interparcel informed me that it had been located SEVEN DAYS AGO I hear you ask? No, it has been lost again! No communication from interparcel once again. A valuable item lost, an insurance claim cancelled, an unhappy (refunded by me) recipient and a furious ‘out of pocket’ interparcel/Hermes victim. Interparcel have lost a great number of my packages and they are lost by most of the courier companies that they employ but Hermes are by far the worst of the worst. Save yourself weeks of anguish and avoid interparcel like the plague, it is extremely bad for business and you will do far better by going directly to a courier company via their own website. I have used several third party courier brokers like interparcel and they are all run by the same unprofessional robots. Avoid them all and use a modern super-efficient courier like DPD and go to them directly, you will even save money too.