Why I continue to use this company is beyond me. As the saying goes buy cheap buy twice! Which indeed I did then had to try and recoup a refund! Paid via Amazon Pay and up popped an error screen to say payment had failed to be taken so paid via another method only then to get a notification the following day to say that payment via Amazon pay had indeed been taken. Emails yet again over to their 'customer services' department (I use that term loosely!) and a refund was arranged. However this was only the start of the problems! Failed to collect parcel booked for the 14.2.17 then told me that it had indeed been collected which of course it had not. After numerous emails and images later, we finally now have this parcel re-booked on but for date the parcel was due to be delivered, 16.2.17 . This has not only resulted in my small business having a delay in receiving a refund for goods, but also missing the deadline for a refund from my wholesalers, which has now resulted in me spending precious time explaining the failed service to my wholesalers, however luckily they have kindly wavered their 'refund for returns window' yet again for the fact that this indeed was circumstances out of my control by a incompetent 3rd party. No apology has been received, no offer of an upgrade of service and an absolute outright lies in emails to myself. Be warned there is no ownership, no responsibility for mistakes incurred by this company and indeed their sheer lack of customer service is disgraceful and not a way to conduct a business. This is not the only time I have encountered problems with inter-parcel as nearly every delivery I personally or my business has encountered incompetence and school-boy errors. Will 100% after this incident will not be using this company again as I simply do not have the time to be messing around trying to right the wrongs of other. I would be quicker delivering it myself!!!!