Last 2 times have been a nightmare. First time the item wasn't picked after rebooking on three separate occasions and empty promises. Informed that I could not claim compensation. Second time I cancelled the pick up and I did receive a refund. But somehow the courier picked the parcel up the next day after the person at the address was told it was booked out. Within one hour of pickup I informed interparcel but after numerous conversations and promises I was no nearer getting a resolution and I got the impression that nothing was being done and I was being fobbed off. The same happened the next day. Looking at the others reviews on this page I think the person writing the replys is the same person or they have all been trained in the art of fobbing off. I have resigned my self to not getting my parcel back or a refund. There is no need to reply to this review as I know the comments that are forthcoming.