Atrocious service. Selected a time window, which almost all other companies seem to be able to guarantee, other than Interparcel. Took a half day off work, and 6 hours later I call only to be told they "Don't know where their drivers are" (Nonsense.) and that there's no way of looking at the driver's schedule to let me know when he is expected to arrive. Very clear issues with this: 1) Am I expected to sit around for 11 hours (8am to 7pm) in my house, not going for a shower, or to the toilet or to listen to music or function at all, just incase I miss my sporadic pick up attempt? 2) Almost all drivers in major companies are GPS tracked, yours are no different. If you insist they are not? They will have a mobile phone at all points. Which can be used to obtain information relating to my next point: 3) All drivers have a set delivery schedule at the start of the day. It's the only way to ensure the most efficient route is selected for pickups during the day. My pickup driver knows exactly what time he's projecting to pick up from my flat. WHY PROVIDE A COLLECTION WINDOW IF THIS IS ARBITRARY AND IS NOT ADHERED TO? 4) From the plan set out for the day, contact me and tell me what time my parcel will be collected from his or her schedule. You have my mobile number, and I have paid extra to be given SMS updates. 5) I have paid for a premium service, I expect a premium service. 6) Lying about your processes to the customer when I phone up, or miseducating your contact centre staff on these processes loses you customers. I shall not be using Interparcel again, after many years of using your service. Business lost.