Ever seen Pet Detective.? God knows what they did to my parcel on the way to its destination. But the most disappointing bit is the insurance claim back service! You have no chance, even if it was wrapped in kryptonite and delivered by the Queen they would look to get out of it. Stressful and full of obstacles from the start, just poor all round. I'm taking it to small claims court to get my money back. Ive have given the recipient his money back for the goods, not his fault. And now I'm stuck as he doesn't want it, can't blame him. So now I have to pay for it to come back to me... Awful experience, but won't stop until they admit responsibility and repay me for the service I didn't get.